More companies are transitioning to remote work nowadays. Some organizations have decided to permanently adopt the all-remote work model and these organizations need to provide the necessary equipment and remote tech maintenance to ensure productivity and security among employees. 

Remote companies usually provide remote IT services to monitor and maintain devices and applications that employees use daily. Remote tech maintenance, which consists of having a strong internet connection, smart devices and a reliable remote IT team, can lower costs for remote companies because it can be handled remotely through systems and applications. 

Remote tech maintenance is now an important option for remote companies. It is increasingly becoming a necessity to provide support in many applications and programs used for advanced networking as well as maintenance of digital devices to ensure that remote work flows even better. 

Although this tech maintenance can be operated remotely by the IT team, there are several steps that we can do independently to ensure that our devices work smoothly every day. So, let’s understand how to optimize our remote work processes and troubleshoot with the best practices. 

Step 1: Ensure there is Adequate Equipment  

When providing devices and internet connections for remote work, it is critical to consider the requirements of each job position. Employers are encouraged to conduct surveys to better understand their remote employees’ home office needs. This will, of course, apply to permanent employees and may not apply to freelancers and contractors who work on a part-time or temporary basis. 

As a remote worker, it’s your responsibility to ensure that you have the required equipment to do your job properly daily. You can ask for some advice from your direct leader or from HR on the necessary preparations before starting your work. 

At Genashtim, we have an astute and reliable HR team and Abled Online that provide technical guidance on what to prepare and do from Day 1. All newcomers are also required to complete the Onboarding Training to understand the rules and ensure that all remote tasks are done smoothly. 

Step 2: Conduct Regular Device Maintenance Independently 

Set aside at least 30 minutes every week to deal with the following tech tasks independently. Generally, it’s a suggestion for you to do this sometime in the middle of your work week, rather than at the start or end of a week. If you face difficulties, you can ask your IT team to check it remotely. 

• Check for updates 

Check for system and application updates, including security alerts, at least weekly. Make sure that you have installed the required operating system and applications as this is one of the easiest ways to secure your device and keep it working well.  

• Perform a warm boot or soft boot on your devices  

Warm booting, otherwise known as soft booting, is a simple act of turning a laptop or desktop system off and then turning it back on, which can resolve a variety of issues. This process closes out active applications and allows the operating system to restart and refresh your device’s internet connection. On some systems, this process may prompt the system to install important patches and updates. 

• Clean your devices and work desk 

Use a cloth to remove dust, crumbs and fingerprints from the keyboard, monitor, laptop screen, tablet, and smartphone in your setup. Microfiber cloths will work well. Make sure to also clean your webcam so smudges don’t smear your image in web meetings. Dust off and wipe keyboards, desktop computers and your desk or work area while you’re at it. 

• Refresh your internet connection 

Turn off and unplug your router or modem, then wait a minute to reconnect. This procedure can assist in clearing caches, completing background firmware updates, and obtaining a new internet address from your internet service provider. 

Genashtim has its Abled Online team ready to assist 24 hours through Microsoft Teams to help solve employees’ IT concerns, particularly by troubleshooting and checking applications updates and cybersecurity systems remotely. 

Step 3: Understand the Benefits of Having Regular Remote Tech Maintenance  

• Minimizes Downtime 

When you are working on a task, system crashes, network failure, or a software that stops working can disrupt your work schedule. And if your tasks are not completed on time, the stakeholder will be disappointed and may conclude that you are incapable of completing the tasks on time. This scenario can occur as a result of using an outdated system or if there is a storage problem.  

Companies use remote tech maintenance because they want to minimize downtime. This also aids in cybersecurity to keep their systems safe and protected. Furthermore, this practice forewarns you of potential problems that could lead to any type of failures, such as server or network failure. 

• Regular Maintenance 

Vehicle owners understand the importance of keeping their vehicles in good condition. It has several advantages, including increased vehicle life and a lower risk of a sudden breakdown. Furthermore, the vehicle indicates when it is not working properly, giving you enough time to take your vehicle to a mechanic. The same is true for servers and networks when it comes to remote tech maintenance. The IT team will be notified of any pending updates via remote monitoring.  

• Enhanced Security 

In today’s world, data is an organization’s most valuable asset. Nobody wants their valuables to fall into the wrong hands. As a result, cybersecurity has emerged as a critical issue for remote businesses. A security breach can be the catalyst for fraud and can harm an organization’s reputation as well as its financial standing. When systems are regularly monitored, dangerous threats can be detected as soon as possible and analysed for immediate action to resolve the threat.  

• Better Productivity 

One of the primary goals of remote tech maintenance is to boost employee productivity, which can be accomplished by minimizing downtime. Remote employees’ work may be hampered due to device, network, and server issues. When connections and devices function properly and without glitches, productivity naturally increases. As a result of reduced downtime, productivity can be enhanced. As systems and servers are remotely monitored regularly and safety procedures are followed, you are now free to concentrate on how to improve your performance. 

Key Takeaways 

In remote work, it is critical to keep devices, servers, applications and internet connections running well and to know how to react if things get out of hand, particularly in a breakdown. Companies must perform remote tech maintenance regularly to reduce downtime and increase work efficiency. Nobody wants to face difficulties at work, particularly due to network issues. As a result, remote tech maintenance is vital as it will save precious time and effort in the event of a major breakdown. 

At Genashtim, Abled Online is the reliable remote IT team which ensures remote tech maintenance is done regularly. They provide remote IT assistance 24/7 to help employees solve technical problems regarding server connection, applications updates, and troubleshooting.